Course in Mental Health Support for First Responders

The Mental Health First Aid course is designed for anyone who wants to understand mental health challenges and learn how to offer support. While 'first responders' are often professionals, anyone – like you – can be the first to provide critical support in a crisis.

This nationally recognised course teaches you how to recognise mental health concerns and respond effectively, offering practical strategies to help manage mental health impacts until professional help arrives.

Interested in group training? Contact us for a quote – I can come to your workplace (minimum numbers required, T&Cs apply).

About the course

What makes this course different to other Mental Health courses?

Our nationally recognised training is also a concise and efficient short course that offers practical solutions for individuals seeking to understand the basics of, or enhance their mental health support skills. Its streamlined format saves you valuable time, to gain essential knowledge and skills without a significant time commitment.

What you can expect to learn from the course?

Understand basic mental health concepts and relevant terms
Identify signs that someone may be struggling with their mental health
Recognise what may trigger mental health issues and immediate threats
Create clear professional boundaries
Use a range of techniques to calm down tense situations
Know where to find help and refer people to the right professionals
Report incidents while keeping information private and confidential
Participate in post incident debrief

Who Is This Course Designed For?

While this course is suitable for anyone seeking to understand mental health challenges and provide support, it is particularly beneficial for individuals in the following roles:

Anyone who has, or is considering undertaking a CPR or first aid course
Individuals doing any form of community support (paid or volunteer)
Workplace first aiders
Individuals who are working as first responders in a professional, or volunteer role
Teachers and educators

Units delivered

The following unit(s) will be awarded to successful participants in this course. The certificate will be issued by Allens Training Pty Ltd RTO 90909.

11244NAT - Course in Mental Health Support for First Responders
NAT11244001 - Develop knowledge of mental health support for first responders
NAT11244002 - Provide mental health support to first responders

6 Workplace Benefits for Completing our Course

1. Compliance and Risk Management

Ensures adherence to legal and ethical standards

Reduce risk of legal issues related to duty of care and confidentiality breaches

2. Enhances Workplace Safety and Support

Equip staff to provide immediate and appropriate mental health support

Improve safety by addressing immediate threats and concerns effectively

3. Improved Employee Wellbeing

Early identification of mental health concerns

Provision of timely support and referrals to maintain employee health

Increase confidence and skills with nationally recognised qualification

4. Resilient and Supportive Work Culture

Foster resilience and peer support among employees

Implement trauma-informed care practices to support affected staff

5. Reduce Stigma and Increased Support

Encourage a culture that understands and reduces the stigma around mental health

Make it easier for employees to seek and receive mental health support

6. Sustainable Health Strategies

Promote long-term health and mental wellbeing

Implement strategies that support ongoing employee wellness and productivity

Important information prior to enrolment

Course Delivery This course will be delivered in the workplace at our Training rooms in either Gatton (Catholic Church) or Plainland (Snap Fitness Creche), or I can come to your workplace.

Entry requirements An individual undertaking this course with Allens Training Pty Ltd will need to demonstrate the following to be eligible for entry: Communication skills sufficient to engage in effective dialogue, and understand complex concepts related to mental health. Online study options: The online learning program can be found in the student portal. Students must have access to a computer, smart phone, tablet or other electronic device with access to the internet to complete the online studies and practical assessment. This course will be delivered in the workplace at our Training rooms in either Gatton (Catholic Church) or Plainland (Snap Fitness Creche), or I can come to your workplace.

Course duration Online training with face-to-face assessment - self paced online learning with a scheduled (90 minutes minimum - maximum 2 hours) face to face practical assessment.

Assessment requirements Individuals undertaking this course will be expected to complete both written and practical assessment tasks. These are detailed in the Assessment Activities section.

Certificate renewal requirement This certificate does not require renewal.

Course fees and payment Please refer to our booking calendar (top of the page) for individual course fees. Refund and fee protection policy – Please refer to the student handbook. Payment Terms – Payment for individual participants is upfront, group booking payment terms are based on agreement between the client and service provider. Refund Policy and Cancellation – Notification of deferral, cancellation or withdrawal from a course must be made in writing. Conditions apply to the following – refer to the student handbook for complete information and conditions: Cancellations more than 10 days prior to the start of a course - full refund. Cancellations less than 10 days prior to the start of a course - 75% refund of fees paid to cover processing costs. Cancellations after a training program has commenced – no refund. Cases may be put forward where extenuating or significant personal circumstances led to the withdrawal. In these cases, a full credit toward the tuition fee in another scheduled program in lieu of a refund may be offered. If Hello First Aid cancels a course, then a refund will be made available to whoever paid that course fee. If for any reason Hello First Aid is unable to fullfill its service agreement with a student, We will refund the proportion of fees relevant to the services not delivered or make alternative arrangements.

Learners Rights, Responsibilities and Support (including complaints) Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook located on the RTO website www.allenstraining.com.au for all details relating to rights and responsibilities including complaints and appeals.

Assessment activities Performance task demonstrations: • Case Study: Demonstrate an understanding of mental health • Scenario 1 - Provide Support for a mental health concern • Scenario 2 - Provide Support for a mental healh crisis Theory assessment: Assessment consists of multiple choice and short answer questions. The student must complete all assessment questions.

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